This motif is about a company?s bankrupt strategy for developing relationships with their clients and how those strategies are the key to the success of the business. This stem will also discuss how they handle their node?s complaints, how they provide in fermentation about new or lively increases, how they place their orders, if they receive any other feedback for their clients and how they track their orders. Wal-Mart?s Customer ServiceIntroductionAccording to David Glass, Wal-Mart?s key to success is that it thinks like the customer, purge off a good value in product for the customer, wander the customer what he or she really wants to buy, exceeds the customer?s expectation and ensures that the customer enjoy themselves in the process. (Lisanti, 2004, ¶ 1)According to the pass and professorship Sam Walton the word CUSTOMER is a actually main(prenominal) word to Wal-Mart it is the gospel. Wal-Mart slogan is the ?Little Things? Add Up to Trust.? Wal-Mart lives by tha t slogan. (Lisanti, 2004, ¶ 3)Wal-Mart?s customer strategy is to have almost all aspect of their business centered on its customer from the greeter, the form of the install, the bar code, and the lighting of the blood line, from the very complex to the very smallest expound is done with the Wal-Mart customers in mind.
(Lisanti, 2004, ¶ 5)*Handling C*ustomer *C*omplaintsWal-Mart handles their customer?s complaints in a fast and friendly manner. I recently had a complaint in which I had purchased a defected item. I carried the item back to the store and was greeted with a smile. I explained my situation to the person that was standing at the entrance of! the store who was checking for receipts, I was told to give him the package and go and get a exchange and bring it back to him. I found the switching and... If you want to get a full essay, order it on our website:
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